Fall in consumer complaints about banks

Posted at April 11, 2014 | Categories : News

Latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013.

This marks a fall of 15% compared to the 2,911,154 reported in the previous six months.

The top five complained about firms, in terms of the number of complaints opened are:

• Barclays Bank Plc – 309,494 (down 17% from H1 2013)
• Lloyds Bank Plc – 256,656 (up 1% from H1 2013)
• MBNA Limited – 213,311 (down 10% from H1 2013)
• Bank of Scotland Plc – 181,353 (down 18% from H1 2013)
• National Westminster Bank Plc – 175,731 (down 5% from H1 2013)

Commenting on the figures, Martin Wheatley, FCA chief executive, said: “This is an indication that firms seem to be putting customers at the heart of their business, however, there is clearly more for us all to do to show consumers their interests come first.”